Missing & Damaged Parts Update - Dark Souls™: The Board Game

Nobody likes waiting for replacement parts…but, thank you for your patience whilst the missing/damaged parts you requested have been travelling from the factory in China to our warehouse in Manchester, UK. They’re now in the hands of the postal service and on their way to you.

  We filled up many more pallets before the end - maybe your parcel is in here!!

We filled up many more pallets before the end - maybe your parcel is in here!!

We’re thrilled to announce that all the missing/damaged part requests have now been sent to those who messaged our Support Team. These should begin arriving within the next few days/weeks depending on the shipping location.

To ensure we completed this task as soon as possible we drafted in all our on-site staff to assist the warehouse team.

  We pulled together as a team to ensure we could get you your missing/damaged parts as soon as possible staying late into the night to ensure the job was done!

We pulled together as a team to ensure we could get you your missing/damaged parts as soon as possible staying late into the night to ensure the job was done!

  Alex may have finished developing the game but this didn't stop him from helping out in the warehouse!!

Alex may have finished developing the game but this didn't stop him from helping out in the warehouse!!

  Even Giblin was in the warehouse packing boxes!!!

Even Giblin was in the warehouse packing boxes!!!

Since the end of the Kickstarter Campaign we have vastly improved our Support Team’s capability to respond to, and resolve, support tickets in a timely manner. We are now completely up-to-date with support tickets and responding within 24hrs.

With wave 2 shipping approaching quickly we recommend at looking at their guide for updating your address which was posted in our previous update.

If you do have any other issues that need resolving, please email support@steamforged.com and we’ll be more than happy to help!