We have noticed a number of concerns in the community around the Minerva model from the Falconer’s Guild: Daughter of Falcons PVC Minor Guild. Steamforged Games Ltd. holds itself to a high standard of model sculpting and manufacturing, and also to Customer Service.
It has become apparent that during the moulding process Minerva’s face has not properly formed in all sets, we believe this to be limited to a single batch. If you believe your Minerva is below our high standards then please contact us via email@example.com and, upon review, we will send a replacement with no cost to the customer.
We simply require:
- Proof of Purchase (photo of receipt or screen grab of order confirmation)
- A photo of the effected model
- Your shipping address for the replacement model
We are waiting on the correctly formed models from our partner factory in China, these will be air shipped to SFG HQ in Manchester, UK. We expect to begin sending replacement models between mid to late September 2018.
SFG apologises wholeheartedly to those effected.