Nobody likes waiting for replacement parts…but, thank you for your patience whilst the missing/damaged parts you requested have been travelling from the factory in China to our warehouse in Manchester, UK. They’re now in the hands of the postal service and on their way to you.
We’re thrilled to announce that all the missing/damaged part requests have now been sent to those who messaged our Support Team. These should begin arriving within the next few days/weeks depending on the shipping location.
To ensure we completed this task as soon as possible we drafted in all our on-site staff to assist the warehouse team.
Since the end of the Kickstarter Campaign we have vastly improved our Support Team’s capability to respond to, and resolve, support tickets in a timely manner. We are now completely up-to-date with support tickets and responding within 24hrs.
If you do have any other issues that need resolving, please email firstname.lastname@example.org and we’ll be more than happy to help!