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Order Issues

I've received a damaged or faulty item, what do I do?

Sorry to hear that! We want to get that sorted for you right away.  As soon as you discover a fault, please contact SFG Support with the following info: Your order number What item(s) are damaged …
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One of my miniatures is warped, what do I do?

Each miniature goes on a journey from manufacturing to your door. As they travel, the temperature changes they go through can sometimes cause a miniature to warp. For a quick and easy way to fix this …
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An item is missing from my order, what do I do?

Sorry to hear you're missing an item. Before getting in touch with SFG Support, you may want to check the following: Your items could have been sent in separate parcels. It's worth checking your emai…
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